Retail Banking

Our best-in-class Retail Banking platform delivers secure, fast, and engaging everyday banking to your customers, and enables modern authentication, personalized experiences, and modular extensions.
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The smarter way to deliver personalized banking experience

Customer experience 

A fast and intuitive Mobile and Web Banking platform that helps your customers complete everyday banking tasks with confidence.  

Modular approach

A productized foundation that can be easily integrated with existing systems and extended with selected modules, configurations, and partner capabilities as the digital strategy evolves. 

High engagement

Configurable dashboards, deeplinks, and notifications to bring your customers back to the right task at the right time. 

Benefits of our Retail Banking platform

Increased digital engagement   

A frequent digital touchpoint with fast access to payments, cards, trading, insights, and self-service tasks whenever your customers need them. 

Reduce service workload

Customers can complete routine tasks directly in their Mobile or Web Banking – from payments and product openings to card settings and selected self-services, reducing assisted effort.   

Stronger brand preference

Deliver a recognizable, bank-branded experience while building trust on a standardized product foundation designed for scalable channel evolution.   

Adapt with confidence

Extend the platform through productized modules and configuration, instead of redesigning it for every new need or market expectation, keeping costs and updates predictable.

Easy third-party integration

Add value through easy integration options such as PFM, campaign management, and conversational banking via available SDKs. 

Overview of our Retail Banking platform

Trusted by Industry Leaders for over 30 years

For us, the focus is on the customer experience on the one hand, but also on security, performance, scalability, and simple operation of the app on the other. In addition to the functional basis, the jointly developed solution also offers us scope for individual further development.”

Pascal Wabnigg
Head of E-Banking
Valiant

The joint further development of the Zak app with G+D Netcetera has resulted in it becoming much more professional and stable, and new features have been added for the benefit of users. This means that we have significantly more customers on the app than before.”

Patrick Kissel
Head of Zak Digital Banking
Bank Cler

2011, we launched the first Mobile Banking app on the Swiss market together with G+D Netcetera. In 2021, we relaunched the app from scratch. We built an entirely new backend structure based on new APIs, developed fully native user interfaces, and were able to significantly boost both customer satisfaction and app usage.” 

Shaun Baumberger
Head of Mobile Banking
PostFinance

Success stories

A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.
A reliable mobile app for all banking transactions
The solution developed for Valiant combines the strengths of a classic banking app with modern expectations in terms of usability and design.
Cross-platform, customer-friendly and secure
G+D Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
E-banking app, mobile contactless payment and 3-D Secure processes
The e-banking app provides a simple and convenient overview of finances, secure payments, up-to-date stock market information and other functions.

FAQs

What is the difference between Mobile Banking and Web Banking?

Both channels deliver banking services. Web Banking runs in a browser and suits larger screens, longer sessions, and complex workflows. Mobile Banking is built for on-the-go access on smartphones and tablets. Our approach is native to each channel: the web is built natively for web, mobile natively for mobile. Neither is a copy of the other. Both share the same look, feel, and experience, while each is engineered for the strengths of its channel. 

Which tasks can customers complete on the Retail Banking platform?

Customers can complete virtually everyday tasks, with over 200 features. Secure and fast login gets them in instantly, and new customers can open an account directly in the app and start right away. They can pay invoices by scanning a QR code or approving via eBill, transfer funds, and send peer-to-peer payments. Card settings and withdrawal limits adjust in a few taps. The finance assistant lets them analyze spending, set budgets, and reach savings goals. Through the messenger, customers ask questions and book appointments with their advisor. 

How can the Retail Banking solution be customized (modules, branding, etc.)?

The platform is a fully customizable white-label product. Functionality can be controlled through our Bank Configurator, which gives banks granular control over which features and modules are enabled for each customer segment, or in community banking, for each individual bank on the platform. Branding is handled through Design Tokens, especially powerful when multiple institutions share a platform but need distinct visual identities. Tokens drive colors, typography, spacing, logos, and iconography, so each bank looks unmistakably its own. 

How long does it take to implement the solution on the bank side? How complex is it?

Timelines depend on the bank's starting point, but the platform is built to keep complexity low. Its multi-tenant, multi-banking architecture means new institutions can be onboarded onto a shared platform without rebuilding from scratch, making it especially well-suited to community banking setups. 

How does the solution work with third-party solutions and existing legacy systems?

The platform is built on an API-based architecture with a core agnostic integration layer, so it connects to whichever core banking system the bank already runs. Third-party modules plug in easily through standardized interfaces, letting banks extend functionality without custom development.  

On which devices can the Mobile Banking solutions be used?

Our Mobile Banking solution runs on iOS and Android, covering the vast majority of smartphones and tablets used by retail and business customers today. Built natively, it takes full advantage of device capabilities such as Face ID, Touch ID, fingerprint sensors, push notifications, and more. The experience scales smoothly from compact phones to larger tablets while keeping performance, accessibility, and familiar interaction patterns intact across every screen size. 

How does Mobile Banking stay consistent with the Web Banking portal?

Consistency comes from an omni-channel customer experience model. Mobile and web share the same services, business rules, and data, so balances, transactions, and pending transfers look identical wherever customers log in. A bill pay set up on the web appears instantly on mobile, and alerts dismissed on one are dismissed on the other. Shared design tokens and interaction patterns harmonize the experience layer, so the two channels feel like one product expressed in two form factors. 

Our partners

Finnova

Finnova stands for innovative banking solutions – in development, in operation, and in advisory. Their high-performance and reliable banking platform can be used end-to-end for various business models thanks to its wide range of functions. 

Finnova and G+D Netcetera have been working together as strategic partners for over a decade to meet the different everyday needs of banking customers and deliver simple, intuitive, and seamlessly integrated digital services with real value.

Learn more

Clarity AI

Clarity AI provides AI-driven sustainability solutions and data analytics to make sustainability a core part of the user experience. The features can be integrated into Digital Banking apps, including CO2 carbon footprint reporting and sustainability education. 

The partnership with Clarity AI allows G+D Netcetera to bring sustainability intelligence directly into Digital Banking experiences.
 
Learn more

Related resources

Find out more about our Retail Banking Platform

Podcasts

CX Is Everything: What Does Great Banking Feel Like? 

Discover in our TechTribe podcast how to make Mobile Banking a truly customer-friendly emotional experience. Learn how important digital and personalized experiences are in everyday life, how you can transform functions into a real customer experience, and how to offer your customers experiences that are really fun. 

Listen now

 
Building Trust: Rethinking Security and Authentication

In this TechTribe episode, Markus Fraunfelder & Florian Kieninger explain why security is a constant cat-and-mouse game against fraud, social engineering, and new regulations like PSD3 – and how real trust is created.

Listen now

Webinars

Liquid Glass – Is your mobile experience ready for the future?

In this webinar, our experts will explain the strategic and technical implications of these changes. We will show where Apple and Google differ, what this means for user experience and accessibility, and how banks can position themselves to navigate this shift with confidence.

Watch on demand 

 


Digital & personal: The future of financial advice in the mobile age 

Watch the recording of our webinar Financial Advisory in Digital Banking and find out how banks are combining their digital touchpoints with personal advice to meet rising expectations, build trust, and strengthen customer loyalty in the long term.

Watch on demand (DE) 

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